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WHO ARE
TEAMS BY DESIGN?
TEAMS BY DESIGN?
About Us
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We would love to share this journey with you to help you find more time in your day so that you can do the things that matter?
Michael Sanz, together with his team, Teams By Design has been helping professionals in industries such as real estate property management, sales, mortgage, brokerage, accounting, legal, and medical for more than 15 years.
With a focus on training and communication, TBD provides clients with fully trained and qualified executives. These executives can efficiently perform all your outsourcing needs on graphics, and creatives, accounting, data, transcriptions, research, contact solutions, customer service, and a lot more.
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There’s a hunger in our world for real intimacy and experience. Brands need to be more human and authentic.They should stop trying to be perfect.
Human-centeric brands should treat customers as friends, becoming an integral part of their lifestyle. Brands should be more like humans.
Approachable. Likable. Even Vulnerable.
– Philip Kotler
OUR DIORE
OUR DIORE
In the past, people have been reluctant to outsource their day-to-day tasks to someone they can only communicate with online or over the phone.
Relying on a person they’ve never met, sometimes located in another country, working with outsourcing platforms that prioritise cost-cutting over values, experience and training – it’s little wonder why.
At Teams by Design, we like to think we’re different. Our team are real people – educated, conversational and most importantly, adaptive to your needs.
Michael Sanz and his team have been helping professionals in industries such as Real Estate Property Management, Real Estate Sales, Mortgage Broking, Accounting, Legal and Medical for over 15 years.
With a focus on training and communication, we’re able to provide our customers with fully trained qualified executives.
Our people efficiently and professionally deliver all your outsourcing needs like book keeping, graphic design, accounting, data entry and analysis, transcribing, research, as well as call centre and digital customer support.
All our executives work closely with you to ensure any concerns you might have about outsourcing are addressed through our strategic approach and like-minded business understanding.
We would love to share this journey with you to help you find more time in your day so that you can do the things that matter.
OUR TEAM
Michael Sanz
Director
Michael’s passion for systems and technology paved the way for businesses to grow from small to medium scale at an exceptional pace. Michael’s approach has been highly successful and effective to the industry. Identifying strengths and outlining weaknesses in inefficiency helped his clients build a strong workflow for their companies.
He employs virtual assistants to do the mundane “grunt work” tasks for him such as making calls or emails, etc. Virtual Assistants saves time and allows Michael to focus on managing the business. Driven by years of industry experience in real estate, Michael has established systems to run his companies remotely even while on vacation.
Michael Sanz
Director
Michael’s passion for systems and technology paved the way for businesses to grow from small to medium scale at an exceptional pace. Michael’s approach has been highly successful and effective to the industry. Identifying strengths and outlining weaknesses in inefficiency helped his clients build a strong workflow for their companies.
He employs virtual assistants to do the mundane “grunt work” tasks for him such as making calls or emails, etc. Virtual Assistants saves time and allows Michael to focus on managing the business. Driven by years of industry experience in real estate, Michael has established systems to run his companies remotely even while on vacation.
Iya Sunico
Supervisor
Iya has 20 years of experience working for sales, customer service, training and management and client relationship in the BPO Industry and remote work. She has been working for Teams By Design for almost 4 years. She loves watching movies and TV shows, listening to music and watching TikTok videos during her free time. She’s a frustrated singer and dancer and hopes to become the next TikTok influencer.
Iya Sunico
Supervisor
Iya has 20 years of experience working for sales, customer service, training and management and client relationship in the BPO Industry and remote work. She has been working for Teams By Design for almost 4 years. She loves watching movies and TV shows, listening to music and watching TikTok videos during her free time. She’s a frustrated singer and dancer and hopes to become the next TikTok influencer.
Mitch Malasaga
Supervisor
She has 16 years of experience with customer support, management, and training in the BPO industry. Has been with the company for almost 3 years as an Executive assistant. She specialises in any client facing communications, calendar and email management, application processing and administrative work. I take care of my pets, I have cats. I binge watch Netflix, HBO, Showtime and hangout in malls or coffee shops. I love coffee!!
Mitch Malasaga
Senior Executive Assistant
She has 16 years of experience with customer support, management, and training in the BPO industry. Has been with the company for almost 3 years as an Executive assistant. She specialises in any client facing communications, calendar and email management, application processing and administrative work. She takes care of her cats. She also binge-watches Netflix, HBO, Showtime and hangout in malls or coffee shops. And finally, she loves coffee!!
Andrea Sunico
UK Team Supervisor
Andrea has 3 years experience of being an Executive Virtual Assistant skilled in transcription, general administrative assistance, and graphic design. She plays a lot of video games streaming via Facebook Live and Twitch during her free time.
Andrea Sunico
UK Team Senior
Andrea has 3 years experience of being an Executive Virtual Assistant skilled in transcription, general administrative assistance, and graphic design. She plays a lot of video games streaming via Facebook Live and Twitch during her free time.
Charlotte Macanas
Executive Assistant
Charlotte is an enthusiastic Client service professional for more than a decade. She has previously worked in Singapore as a Customer Service Executive serving airlines such as United Airlines, Air New Zealand, and all Chinese carriers.
Being a food and coffee lover, Charlotte fits in well with Michael and Deniz, and who doesn’t enjoy binge watching on Netflix, watching movies as well as reading up on the Royal family and stock market trading.
Charlotte Macanas
Executive Assistant
Charlotte is an enthusiastic Client service professional for more than a decade. She has previously worked in Singapore as a Customer Service Executive serving airlines such as United Airlines, Air New Zealand, and all Chinese carriers.
Being a food and coffee lover, Charlotte fits in well with Michael and Deniz, and who doesn’t enjoy binge watching on Netflix, watching movies as well as reading up on the Royal family and stock market trading.
Pamela Falsis
Social Media Manager
Pam has been working in the marketing / digital marketing industry for more than 4 years. She has a Bachelor’s degree in Fine Arts major in Advertising Design that trained her to be knowledgeable in terms of business branding and designs. During her spare time, she loves to watch crime documentaries and play online games.
Pamela Falsis
Social Media Manager
Pam has been working in the marketing / digital marketing industry for more than 4 years. She has a Bachelor’s degree in Fine Arts major in Advertising Design that trained her to be knowledgeable in terms of business branding and designs. During her spare time, she loves to watch crime documentaries and play online games.
Mark Ramos
Quality Assurance Specialist
He is a seasoned customer service expert with seven years of work experience in the call center industry. He used to work as a QA for two years and eventually handled his own team for a couple of more years before deciding to pursue his career as a virtual professional. The skills he acquired with all those years of dealing with different types of people and handling challenging roles have made him fit for managing the QA team in TeamsByDesign. He loves traveling, photography and he does a lot of outdoor activities such as mountain climbing and camping.
Mark Ramos
Quality Assurance Specialist
He is a seasoned customer service expert with seven years of work experience in the call center industry. He used to work as a QA for two years and eventually handled his own team for a couple of more years before deciding to pursue his career as a virtual professional. The skills he acquired with all those years of dealing with different types of people and handling challenging roles have made him fit for managing the QA team in TeamsByDesign. He loves traveling, photography and he does a lot of outdoor activities such as mountain climbing and camping.