The information and how the tasks are completed are only as good as it gets with the instructions that are given to each person. So one of the best ways to help with this is by using a program called Loom.
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A lot of this comes down to communication and expectations, and when we start working on a task, yes, it may take you, let’s say 30 minutes to do a task, and it may take someone who’s never done it before, an hour.
We call this process time banking. So it may take you, let’s say one hour, to do a particular task you’re trying to train someone on. And it may take you, let’s say 10 hours of your time to train that person.
English is one of the most spoken languages in the Philippines. A lot of our clients are very comfortable with their team member speaking to their owners, their tradespeople and their tenants. Ultimately, it saves them so much time.
Our VAs are happy to work any time zone in accordance with your operating hours. So don’t worry about ‘Will they be working in your time zone?’ They’re there to help you.