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THE OUTSOURCED PM PODCAST SHOW
Podcast Show
The Outsourced PM Podcast Show shows you how to ‘unbusy’ your PM team and be able to take away up to 80% of the everyday mundane tasks they get burdened with so you can free them up to focus on more dollar-productive, high-value activities that will strengthen and grow your rent roll.
Episode #32- Dealing with the DANGER of Data Breaches
The media has recently brought to the real estate industry the issue of data breaches and working with Virtual Assistants. In this episode, Michael Sanz and Darren Hunter list out the risks not only with Virtual Assistants but also risks that happen in a typical real estate office, but more importantly what things you can have in place with your Virtual Assistants and team members, to reduce your risk of a data breach occurring…substantially.
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Episode #31 – The NINE Keys to Effective Delegation
If you hang on to tasks that someone else could do more cost-effectively than you can…then you must delegate. In this podcast episode, Michael Sanz outlines the NINE keys to effective delegation so you can focus on higher-value, more dollar-productive tasks instead. Whether it’s to another team member in the office or virtually, if you need to delegate your tasks (or know you should be), you need to listen to this podcast episode.
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Episode #30 – TRUE COST Challenge: PM Office Staff Versus Virtual Staff
When you add it all up, with a property manager salary, plus additional costs like super and work cover, plus operational expenses (car/phone/rent/tech/cloud subscriptions etc) to have them based at your office, how much an hour it all actually costs versus that of a Virtual Assistant…per hour. When a Virtual Assistant can do up to 80% of the same tasks a Property Manager can do (once trained), you need to know if you’re wrongly assigning lower-value tasks to your higher cost office staff, when they could be done much cheaper. In this podcast, Michael Sanz dissects these costs in detail so you can see for yourself, and know what tasks could be done virtually.
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Episode #29 – Best FIVE PM TASKS to unbusy your team with right away
Michael Sanz from Teams By Design managed 650 properties with an in-office team of 1.5 staff, and 80% of the work being done by Virtual Assistants elsewhere. In this podcast episode, Michael gives you the very best FIVE tasks you should offload now, to get the best results to UNBUSY your team the fastest so they focus more on customer service and growing your rent roll.
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Episode #28 – SIX BIG Virtual Assistant Hiring Mistakes…You Must Avoid!
To the in-experienced hiring a Virtual Assistant from another country is FULL is pitfalls and pain for the unwary. Michael Sanz from Teams by Design, together with Darren Hunter list of the biggest mistakes that you can run into, so you can avoid them and have the best hiring experience the very first time.
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Episode #27 – SEVEN BUSTED MYTHS…Hiring Virtual Assistants
Myths like ‘Virtual Assistants can do everything’ to ‘they shouldn’t make mistakes to ‘they don’t need focus, care or attention’ and ‘they’re unable to speak to clients, tenants or tradespeople’ Michael Sanz from Teams By Design and Darren Hunter layout the SEVEN biggest myths and wrong mindsets real estate business owners have when thinking about hiring Virtual Assistants.
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Episode #26 – Filipino VAs: SIX Things you didn’t know (but should)
Employing Virtual Assistants based in the Philippines is a great way to get low-end mundane tasks done and UNBUSY your team. There are SIX things we reckon you didn’t know (but should) about workers from this fascinating country.
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Episode #25 – SEVEN BIG MISTAKES Virtual Assistant Companies Make
A virtual assistant can do some pretty amazing things your team simply cannot do because you likely do not have the resources. Michael Sanz from Teams by Design shows you how you can satisfy every new tenant enquiry, take every phone call, return every email promptly and even get your tenants to always pay their rent on time! Michael Sanz reveals HOW in this episode.
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Episode #24 – FIVE Tasks your PM Team CANNOT Do…without a Virtual Assistant
A virtual assistant can do some pretty amazing things your team simply cannot do because you likely do not have the resources. Michael Sanz from Teams by Design shows you how you can satisfy every new tenant enquiry, take every phone call, return every email promptly and even get your tenants to always pay their rent on time! Michael Sanz reveals HOW in this episode.
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Episode #23 – FIVE Dangers of DIY- ‘Doing It Yourself’ without a VA Company
Dealing directly with a Virtual Assistant without the backing and support of a VA company behind them is a risky move, and in this podcast episode, Michael Sanz and Darren Hunter outline the five main risks involved. Sure, you might be able to save a few dollars employing a freelancer through platforms like Upwork (or otherwise) but there’s a minefield of potential issues lying in wait for you to potentially ruin your experience! Get smart and know what they are in this podcast episode!
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Episode #22 – SIX Complaints Virtual Assistants Have (that they want you to know!)
Virtual Assistants are real people and get negatively affected when things are not done right. In this podcast episode, Michael Sanz, together with Darren Hunter, go through the top complaints Virtual Assistants have working for real estate offices. Know the issues, so you can avoid them so you and your Virtual Assistant can have an awesome experience working together.
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Episode #21 – Before a VA Starts: FIVE Essential Things we teach your VA first
OK…you’ve selected your Virtual Assistant in a Zoom interview and you’re happy and ready to go. BEFORE they start with you, there are FIVE key things we must now train them on…and in this podcast episode, Michael Sanz, together with Darren Hunter, outline what they are. From actual property manager ‘nuts and bolts’ training, to call simulations, to language, slang, culture and even location learning, you’d be surprised to know everything they get exposed to before they start with you.
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Episode #20 – Before a VA Starts: What You Need to Have Ready
Regretfully many companies are not ready for their Virtual Assistant the first day they start and that can cause issues and problems for everyone concerned. To have the best VA experience Michael Sanz together with Darren Hunter outline all the simple things you need to have ready, for when your Virtual Assistant starts.
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Episode #19 – The ELEVEN CHECKPOINTS of Recruiting a Virtual Assistant for Property Management
The Teams By Design recruitment process means only up to 2% of applicants meet the criteria to work with property management agencies and TBD clients. In this podcast episode, Michael Sanz pulls apart the TBD application and rigid recruitment ELEVEN check-point process that takes a Virtual Assistant from application to being a trusted team member working for a real estate office. The process is very thorough…find out in this episode.
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Episode #18- [Using Virtual Assistants] How Michael achieved ZERO vacancies over 2 years with 650 Doors
Michael truly thinks outside the box, throwing away conventional thinking. It’s no secret that Michael was an early adopter of leasing technology but also systems in place to ensure EVERY tenant enquiry was answered and followed up. He boasted to prospective clients being able to rent property x4 faster than his competitors with twice the amount of tenants looking at his listings than other agencies. This resulted in a solid point of difference that turned very quickly into new business at full fees. In this podcast episode, Michael explains how it all worked and came together using Virtual Assistants (his secret weapon). Contact Michael at TeamsbyDesign.com
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Episode #17- Dealing with Security and Privacy Concerns when using Virtual Assistants
One of the concerns that come up from time to time by employers that have not yet worked with a Virtual Assistant is security and privacy. In this podcast episode together with Darren Hunter Michael Sanz from Teams By Design tackles all the big issues one by one and shows you that in fact, you’re better off with Virtual Assistants when it comes to these concerns, as you have much better control than over regular team member in your office. Contact Michael at TeamsbyDesign.com
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Episode #16- The Rent Review and Lease Renewal Process: How to get Virtual Assistants to do it!
How can a virtual assistant help with rental appraisals and get the tenancy ready for the lease renewal, plus take over all the heavy lifting for the property manager so all they need to do is the high-end tasks and check the lease before it gets sent out and signed. In this podcast episode Michael explains how you can get a virtual assistant to do nearly ALL of this whole process most efficiently and cost-effectively than you can at your office, so you can UNBUSY your PM team! Contact Michael at TeamsbyDesign.com
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Episode #15- [Using Virtual Assistants] How Michael had ZERO late rent over 2 years with 650 Properties
What an amazing feat! Michael Sanz had ZERO late rent over 2 years across 650 properties using Virtual Assistants! The key was in total early intervention and phone calls that were made the day after the rent was due. Learn HOW Michael did it and not only how he trained his Virtual Assistants but also how he trained his tenants starting at the application stage. Contact Michael at TeamsbyDesign.com
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Episode #14- Preparing the New Tenancy and Tenant Induction: How to get Virtual Assistants to do it!
Once the tenancy application has been approved, the work of a property manager is not finished yet (not by a long shot!). A virtual assistant can now be assisting with data entry, preparing the welcome pack, the ingoing inspection report management and then also assisting with the tenant induction process. Michael explains how a virtual assistant can be involved in all of these important processes and take the burden off the shoulders of your team. Contact Michael at TeamsbyDesign.com.
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Episode #13- Managing All Leasing Enquiries and Viewings: How to get Virtual Assistants to do it!
Leasing is a HUGE process involving many emails, calls, and booking management that can leave a property manager exhausted. Even online booking systems cannot manage every enquiry that comes from tenants, so regretfully a lot of enquiries simply go unanswered. Michael Sanz discusses how he trained Virtual Assistants to look after every email, phone call, and property viewing booking with ease, bragging a full 100% new tenant enquiry response rate…something his competitors could never ever do! Contact Michael at TeamsbyDesign.com.
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Episode #12- Repairs and Maintenance: How to get Virtual Assistants to do it!
Repairs and maintenance take up around 8-10 hours a week of a property manager’s time and focus, so wouldn’t it be amazing if you could get Virtual Assistants to do this work! Impossible you say….not at all, and Michael Sanz proves to you in this eye-opener podcast episode how you can get even the most difficult and tricky issues sorted quickly and efficiently by trained Virtual Assistants. Contact Michael at TeamsbyDesign.com.
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Episode #11- Taking After-Hours Calls: How to get Virtual Assistants to do it!
Burn-out is the number #1 reason why staff resigns and when it’s near impossible now to find quality property managers…bosses need to stop their staff taking calls after-hours so they can switch off 100%, and totally reduce the staff turnover issue. Michael Sanz, together with Darren Hunter discuss how you can successfully get Virtual Assistants to take after-hours calls so team members can successfully switch off. Contact Michael Sanz at TeamsByDesign.com.
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Episode #10- Processing Tenancy Applications: How to get Virtual Assistants to do it!
Michael’s Virtual Assistant team at Teams By Design have processed about 100,000 tenancy applications, and in this episode Michael shares with you the ins and outs and everything that’s covered, to have this vitally important process done right if it will save hours of work for property managers in a typical week. This podcast episode is a real insight to a rigid process that’s likely more comprehensive than most property managers would normally process applications. Contact Michael Sanz at TeamsByDesign.com.
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Episode #9- [Five Important Steps] How to Find and Recruit a Virtual Assistant
Michael Sanz has employed hundreds of Virtual Assistants and has worked out a system that he shares with you in this podcast episode, together with Darren Hunter. Starting with what countries work best, where to place ads, how to process the many applicants, how to run tests and then to group and one-on-one interviews and then to training, Michael’s shows you what you need to do, and how he does it. If you’re thinking of employing a virtual assistant, this podcast episode is a must! Contact Michael at TeamsbyDesign.com.
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Episode #8- Employing an Executive Assistant to keep you totally organised
Yes, you’ve heard about Virtual Assistants but what about Virtual Executive Assistants to keep you organised? If you’re a Boss or Leader in the business and struggle to stay organised- this podcast featuring Michael and Deniz’ Executive Assistant Charlotte is for you! Contact Michael at tasksbydesign.com for more information.
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Episode #7- How Michael exploded his BUSINESS GROWTH with 1.5 Staff on 650 doors, using VAs
You could easily justify employing ONE virtual assistant full-time just to grow your rent roll, as the return on investment far outweighs the VA cost. Michael Sanz and Deniz Yusuf together with Darren Hunter show you FIVE WAYS you can do it. Contact Michael at tasksbydesign.com for more information.
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Episode #6- FIVE Ways to Grow your Rent Roll using a Virtual Assistant
You could easily justify employing ONE virtual assistant full-time just to grow your rent roll, as the return on investment far outweighs the VA cost. Michael Sanz and Deniz Yusuf together with Darren Hunter show you FIVE WAYS you can do it. Contact Michael at tasksbydesign.com for more information.
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Episode #5- Overcoming English Skills, Time Zone and ‘Employing Local Only’ Concerns
In this episode of the Outsourced PM Podcast Show, we discuss these three concerns that real estate bosses and department managers have before they employ a virtual assistant. Michael Sanz steps up to the plate together with Darren Hunter to deliver how these issues are no problem at all. For 30 different PM Tasks you can easily outsource and ‘unbusy’ your team with, go to tasksbydesigntasks.com
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Episode #4- Overcoming Task Accuracy and Training Time Concerns
“How do I ensure task accuracy?” and “But training a VA takes up too much of my time!” are the most common objections we come across. In this episode of the Outsourced PM Podcast Show Michael Sanz and Darren Hunter dissect these issues so you can overcome them to be able to successfully ‘unbusy’ and ‘unshackle’ your team from never-ending low-value admin tasks. For 30 different PM Tasks you can easily outsource and ‘unbusy’ your team with, go to tasksbydesigntasks.com
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Episode #3- NINE Issues to Navigate when Employing Virtual Assistants
Employing staff always has issues, so it’s common sense to know that employing virtual assistants also has unique issues you need to be aware of. In this episode, Darren Hunter and Michael Sanz go through the NINE main issues you need to be aware of to ensure your VA experience is a good one and to be able to work successfully with your PM team.
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Episode #2- [30 Task List] How to Outsource up to 80% of Your PM tasks and ‘unbusy’ your Team
In this podcast episode, Michael Sanz, together with Darren Hunter, lists off the 30 PM tasks and activities that can be easily outsourced away from your team, to free up their time to do more dollar-productive activities. For the full list of the tasks, go to teamsbydesigntasks.com
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Episode #1- Michael’s Story- How he managed 650 doors with 1.5 staff
Michael Sanz is truly a real estate success story and in this first episode of The Outsourced PM Podcast Show, Michael Sanz shares his journey of how he successfully managed a rent roll of 650 doors in Melbourne, with only 1.5 staff employed in the office to manage the portfolio, while being able to outsource up to 80% of the team’s tasks successfully using virtual assistants.
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