Privacy Policy
Who We Are
Teams By Design (“we,” “us,” or “our”) provides outsourcing, virtual assistant, and business support services to clients in Australia, the United Kingdom, New Zealand, and the United States. We respect your privacy and are committed to protecting your personal information.
Our contact email for all privacy matters is [email protected].
How We Collect Information
We collect personal data when you:
• Visit our website or fill out an enquiry form
• subscribe to receive news, updates, or offers
• make an enquiry about our services
• enter a competition or event
• communicate with us by phone, email, or social media
• become a client or apply to work with us
We also collect limited technical data such as cookies and analytics for site performance and security.
What We Collect
Depending on your interaction with us, we may collect:
• name and contact details (email, phone, address)
• company name and role (if applicable)
• enquiry or booking details
• competition entries
• payment and billing information (for clients)
• website usage data including IP address and browser type
We do not intentionally collect sensitive information unless required by law or with your explicit consent.
How We Use Your Information
We use your information to:
• respond to enquiries and provide requested services
• manage client relationships and invoicing
• send updates, news, and offers (if you’ve opted in)
• improve our website, systems, and customer experience
• administer competitions and promotions
• comply with legal, tax, or regulatory obligations
We will never sell or rent your personal data.
Legal Basis for Processing
We rely on the following lawful bases under data-protection laws:
• Contract: to provide our services or fulfil agreements with you.
• Consent: when you opt in to marketing or competitions.
• Legitimate Interest: for standard business operations such as improving systems or managing client enquiries.
• Legal Obligation: where we must retain or disclose information for compliance purposes.For users in Australia and New Zealand, these bases align with the Australian Privacy Principles and the New Zealand Privacy Act 2020.
For users in the United States, processing is based on your consent or the fulfilment of a legitimate business purpose as permitted by applicable state privacy laws.
Marketing Communications
If you consent to receive marketing communications, we may send occasional messages about our services, news, and offers by email or SMS.
You can withdraw consent at any time by clicking unsubscribe in any message or by emailing [email protected].
Cookies and Analytics
We use cookies to analyse website traffic, improve functionality, and remember preferences.
Non-essential cookies are only used after you provide consent. You can adjust or remove cookies at any time through your browser settings.
Sharing and International Transfers
We use trusted third-party providers such as website hosts, CRM systems, and email platforms. They are contractually bound to keep your information secure and act only on our instructions.
Because we operate internationally, your information may be transferred or stored outside your home country, including in Australia, the United Kingdom, New Zealand, the Philippines, or the United States.
Where data is transferred across borders, we use appropriate safeguards such as the UK International Data Transfer Agreement, EU Standard Contractual Clauses, or other approved mechanisms.
Data Retention
We retain your data only for as long as necessary for the purpose it was collected, or as required by law.
When information is no longer needed, it is securely deleted or anonymised.
Your Rights
Depending on your country of residence, you have the right to:
• access and request a copy of your personal data
• request correction of inaccurate information
• request deletion of your data (subject to legal retention duties)
• withdraw consent to marketing
• object to or restrict certain processing
• request data portability (where applicable)
To exercise any of these rights, contact [email protected].
Residents of California or other US states with privacy laws may also have the right to request disclosure of data collected and to opt out of its sale (Teams By Design does not sell personal information).
You have the right to contact your local privacy regulator, such as:
• Information Commissioner’s Office (UK) – ico.org.uk
• OAIC (Australia) – oaic.gov.au
• Office of the Privacy Commissioner (New Zealand) – privacy.org.nz
• State Attorney General or privacy authority (USA)
Data Security
We apply administrative, technical, and physical safeguards to protect your data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Access to personal data is restricted to authorised personnel who need it for legitimate business purposes.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in law or business operations.
The latest version will always be available on our website at teamsbydesign.com/privacy-policy.
Competition Privacy Notice – “Guess How Many” Competition
Teams By Design collects personal information you provide when entering this competition, such as your name, contact details, and your guess entry.
We use this information only to:
• administer and manage the competition
• contact you if you win or if further details are required
• send limited information about Teams By Design’s services, offers, or updates if you have chosen to receive it
The lawful basis for processing competition data is legitimate interest (to operate the competition).
The lawful basis for marketing is consent, given by ticking the optional marketing box on the entry form.
Competition data is kept for up to six months after the competition closes, after which it is deleted or anonymised unless you have opted to continue receiving updates.
You can withdraw consent to marketing at any time by clicking unsubscribe in any message or emailing info@teamsbydesign.com. Withdrawing consent does not affect the lawfulness of processing already carried out.
Because we operate globally, your data may be processed or stored outside your country. Where this occurs, we use appropriate international safeguards.
For further details about how we handle your data, see the full Privacy Policy above.
We deliver business support from real people,
by design
Contact Us:
Connect with one of our Global
Teams By Design UK
124 City RoadLondon, EC1V 2NX United Kingdom
+44 2 037 691 670
Teams By Design AUS
Suite 103210 Albert AvenueBroadbeach, QLD, 4281 Australia
+61 2 905 309 80